Privacy Policy

Who we are

"We" are Home Counties Estate Agents Ltd (


We are committed to protecting your privacy. This privacy policy explains how and for what purposes we use the information collected about you via (referred to below as "this Site"). Please read this privacy policy carefully. By using this Site and any services we offer via this Site, you are agree to this privacy policy governing your use of this Site and the collection by us of information about you. If you do not accept this privacy policy you must not use this Site. If you have any queries or require any further information about this privacy policy or our use of your personal information please do not hesitate to contact us at Home Counties Estate Agents, 108 High Street, Potters Bar, Hertfordshire, EN6 5AT or by contacting us through this Site.

In general, we use the information we collect about you to:

  • Help our members provide more personalised services to you.
  • Improve the features and services we offer.
  • Support our own marketing and promotion efforts.

Personal information

When you visit or use the services on this Site, you may be asked to provide certain information about yourself, including your name and your contact details.

Information usage

You agree that we may obtain, hold, correlate, merge and use your information for the purpose of providing you with our services and for our internal business purposes. We may, for example, aggregate the information you provide to identify patterns which we can use in our marketing and to help us develop, administer, support and improve our services and features.

Where you have consented, we might also use your information to email you with details about any other products or services which we offer which may be of interest to you. If you wish to exercise your right to opt out, please contact a member of staff.

Please note we do not share your information with any other party.

Examples of where we may collect and use your personal information include (without limitation):

  • If you register with us, we save the details you provide and use them to enable us to personalise the service we offer to you.
  • The information that you complete when you contact an agent or submit an enquiry to an agent is recorded by us and is sent to the agent that you wish to contact.
  • If you register with us and receive email updates from us notifying you of new properties matching your criteria.

Who has access to the information

We and only we retain access to all personal information that we have collected from you.

Access to, amending or removing the information we hold

Registered users can update their information, change search criteria or cancel by contacting a member of staff.

Security, storage and transfer of information

We follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party. Your information is kept on a secure cloud based system provided by Dez Rez software in a secure facility with restricted physical access. No information is stored on our hard drives.

All of the information we collect or record is restricted to our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. We will explicitly ask you when we need information to identify you.

No data over the internet can be entirely secure and, therefore, we cannot guarantee the security of your personal information and/or the use of this Site but every measure is taken.

The Data Protection Act

Your personal information is protected in the UK by the Data Protection Act. The Data Protection Act puts obligations on users of personal information and lays down principles for its use. One principle states that information has to be processed fairly and lawfully and should be accurate, relevant and not excessive. This means that you are entitled to know how we intend to use any information you provide.

Changes to the policy

We may change this privacy policy from time to time without notification to you as we add new services or features or in response to changes in the law. Any changes to this privacy policy will be posted on this Site.

Unsubscribing or changing your preferences

Please contact a member of staff if you no longer wish to receive any information from us.

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